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MATERIAL INSPECTION
There will be naturally occurring variations in the color, pattern, texture, and veining that may differ from what was pictured. Before you begin installation, please inspect the goods for any damage or defects such as chipped edges or broken pieces. We cannot make any adjustments or provide service after the installation has begun.
SUBSTRATE
To ensure a proper installation, the tile must be installed over a suitable substrate. Tile should be installed over a clean flat surface that is free of contaminants, including curing compounds. The substrate should be free of cracks. If used in a wet area, it is essential to waterproof. See manufacturer's recommendation for a waterproofing and crack prevention membrane that is compatible with the setting material you are using. Expansion joints should be installed at all changes in plane in the tile work and where tile abuts restraining surfaces. In all corner joints, install using silicone caulking sealant instead of grout.
INSTALLATION
We recommend that you dry-fit your pattern first. Think about the cuts in advance and visualize the installation. Make sure that you practice laying out the pattern. This will also help you plan out the placement of the pieces, which is especially helpful with tiles that have a lot of variation.
To avoid affecting the color of the tile, we highly recommend using white thin-set mortar. For faster installation, use a rapid curing thin-set mortar.
GROUTING
CUTTING
For the best results, use a wet-saw with a new, continuous rim diamond blade designed to cut ceramic tile.
CLEANING
Porcelain tile is one of the easiest flooring materials to clean. Use a damp sponge mop. We suggest a solution of 1/4 cup of white vinegar to every 2 gallons of water. Allow time for drying. You can also sweep or vacuum.
Porcelain tile, while impervious, may still have its surface subject to discoloration if not cared for properly.
For cleaning unpolished surfaces:
For high traffic locations, we suggest cleaning the floor at least once per day and wet mop at regular intervals.
REMINDERS
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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