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Dry-Fitting: Before using mortar, dry-fit the tiles to visualize the pattern and layout. This step helps ensure proper placement and allows you to plan any necessary cuts, especially with tiles that have significant variations.
Mortar Choice: To avoid altering the color of the tiles, use white thinset mortar. For a faster installation process, consider using rapid curing thinset mortar.
Adhesive Application: Apply an amount of adhesive that can be used within 10-15 minutes to prevent drying out.
Grout Joint Size: Ensure a minimum grout joint of 1/16" between the tiles, and avoid butt setting them directly together.
Trowel Size: Use a 3/16" or 1/4" square-notch trowel when applying mortar to the marble. Before fixing the tiles, smooth out the ridges in the mortar bed with the flat side of the trowel.
Non-Sanded Grout: To prevent scratching the natural stone, use non-sanded grout. Always test a small area before full application to ensure the stone surface won't scratch.
Fill Grout Joints: Grout joints should be packed fully with no pits or voids. Clean excess grout immediately—do not let it fully harden.
Avoid Acidic Cleaners: Never use acid-based cleaners to remove grout haze.
Final Cleaning: Use a damp sponge for the final grout cleaning and to smooth the grout joints.
Grout Release: We recommend applying grout release before grouting to make cleaning easier and prevent staining, particularly when using contrasting grout colors.
Sealing Post-Installation: After the tile has been installed and grouted, apply a high-quality breathable stone sealer to protect against water absorption, efflorescence, and staining.
Color Enhancer (Optional): If desired, a color enhancer can be applied after grouting to bring out the natural hues of the stone.
Resealing: You may need to reseal the tile as it darkens over time or when necessary for ongoing protection.
Routine Cleaning: For everyday cleaning, use a few drops of neutral cleaner, stone soap, or mild dishwashing detergent with warm water. Rinse thoroughly and dry with a soft cloth to prevent streaking.
Avoid Acidic and Abrasive Cleaners: When cleaning marble or limestone, avoid products containing lemon, vinegar, or other acids, and steer clear of any abrasive cleaners that may scratch the surface.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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